Remote Collections & Relationship Specialist

BMO; United States; Remoto; USD 45.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Resumo da vaga

BMO is seeking a Collections Specialist to review delinquent and high‑risk accounts, providing strategic options and payment guidance to customers in a remote-capable role. You will support sales and service goals while adhering to regulatory requirements.

Collaboration with internal teams, data analysis, and reporting will be part of daily work. The position offers a salaried framework with benefits and opportunities for professional growth.

Qualificações

• Typically 3–5 years of relevant experience.
• Knowledge of Credit Qualifications and related standards.
• Familiarity with federal, state/provincial and local collection laws.
• Knowledge of BMO products and services.
• Strong verbal and written communication skills.

Responsabilidades

• Review delinquent and high-risk accounts for collections opportunities.
• Advise customers on payment strategies and products.
• Handle escalated customer requests and complex transactions.
• Develop long-term relationships and expand share of wallet.
• Prepare data reports and dashboards.

Conhecimentos

Customer service

Collections knowledge

Negotiation

Sales & service

Data analysis

Formação

Post-secondary degree

Descrição da vaga

BMO is seeking a Collections Specialist to review delinquent and high‑risk accounts, providing strategic options and payment guidance to customers in a remote-capable role. You will support sales and service goals while adhering to regulatory requirements.

Collaboration with internal teams, data analysis, and reporting will be part of daily work. The position offers a salaried framework with benefits and opportunities for professional growth.