Remote Pre-Delinquency Specialist - Collections

BMO; United States; Remote; USD 30,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plan

Accident and life insurance

Job summary

BMO Financial Group is seeking a Pre-Delinquency Call Center Specialist to join our remote, full-time team handling inbound and outbound calls. You will assess customers' financial situations and propose tailored debt repayment options while ensuring compliance and accurate documentation.

The role emphasizes strong credit knowledge, excellent communication, and the ability to interpret data from credit reports to guide decisions. Prior experience in collections and ALD certification a plus.

Qualifications

• Typically 3–5 years of relevant experience and a post-secondary degree.
• Knowledge of Credit Qualifications and related credit knowledge and skills.
• Familiarity with consumer collections laws across jurisdictions.

Responsibilities

• Delivers exceptional customer service and builds trust.
• Handles inbound and outbound calls to assess financial situations and propose repayment options.
• Executes loss mitigation processes for non-performing accounts.
• Interprets credit data to guide decision making and documents interactions accurately.

Skills

Credit knowledge

Communication

Collaboration

Analytical thinking

Education

Post-secondary degree

Job description

BMO Financial Group is seeking a Pre-Delinquency Call Center Specialist to join our remote, full-time team handling inbound and outbound calls. You will assess customers' financial situations and propose tailored debt repayment options while ensuring compliance and accurate documentation.

The role emphasizes strong credit knowledge, excellent communication, and the ability to interpret data from credit reports to guide decisions. Prior experience in collections and ALD certification a plus.