Remote Collections & Customer Solutions Specialist

BMO; United States; Remoto; USD 25.000 - 47.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition reimbursement

Accident & life insurance

Retirement savings plan

Resumo da vaga

BMO Remote/Teletrabail position in Canada focuses on reviewing delinquent or high-risk accounts, offering payment strategies and products, and applying loss mitigation tools to minimize losses. Strong communication and analytical skills are required while maintaining data confidentiality.

The role supports continuous process improvements and collaboration with internal teams to deliver effective collections solutions for customers across Canada.

Qualificações

• 1–2 years of relevant experience or related post-secondary education.
• Knowledge of consumer collections laws in Canada.
• Knowledge of BMO products and services.
• Knowledge of competitive marketplace and trends in product offerings.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Responsabilidades

• Collaborates in review and evaluation of delinquent or high-risk accounts for collections opportunities.
• Advises customers on payment strategies and products.
• Executes loss mitigation processes to resolve non-performing accounts.
• Handles customer calls professionally and documents requests.
• Analyzes data to provide insights and recommendations.
• Maintains confidentiality of customer and Bank information.
• Supports continuous improvement initiatives in collections.
• Escalates complex cases to managers when needed.
• Ensures accurate processing of customer requests.

Conhecimentos

Verbal & written communication

Organization skills

Collaboration & teamwork

Analytical & problem solving

Formação

Post-secondary degree in related field

Descrição da vaga

BMO Remote/Teletrabail position in Canada focuses on reviewing delinquent or high-risk accounts, offering payment strategies and products, and applying loss mitigation tools to minimize losses. Strong communication and analytical skills are required while maintaining data confidentiality.

The role supports continuous process improvements and collaboration with internal teams to deliver effective collections solutions for customers across Canada.