Remote Bilingual Collections Specialist

BMO; United States; Remoto; USD 36.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Resumo da vaga

BMO Financial Group is seeking a Collections Specialist (Remote) to support the Customer Shared Services team. The role focuses on reviewing delinquent accounts, advising customers on payment strategies, and delivering collections-related sales and service in line with approved procedures.

The position emphasizes building trust with clients, managing high risk accounts, and applying loss mitigation processes while coordinating with internal stakeholders to resolve issues and minimize losses.

Qualificações

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
• Knowledge of BMO products and services.
• Knowledge of competitive marketplace and trends in product offerings.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Responsabilidades

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities.
• Advises customers on payment strategies and products that meet their objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Supports loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
• Handles incoming calls in an informed, professional, and efficient manner.
• Analyzes data and information to provide insights and recommendations.
• Escalates complex or unresolved customer situations to managers as required.

Conhecimentos

Communication skills

Organization

Team collaboration

Analytical thinking

Formação

Post-secondary degree in related field

Equivalent education/experience

Descrição da vaga

BMO Financial Group is seeking a Collections Specialist (Remote) to support the Customer Shared Services team. The role focuses on reviewing delinquent accounts, advising customers on payment strategies, and delivering collections-related sales and service in line with approved procedures.

The position emphasizes building trust with clients, managing high risk accounts, and applying loss mitigation processes while coordinating with internal stakeholders to resolve issues and minimize losses.