Remote Bilingual Collections Specialist

BMO; Ontario (CA); Remote; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a collections professional to review delinquent accounts and advise customers on payment strategies. You will deliver high-quality service, build trusted relationships, and drive recovery while aligning with bank policies and risk guidelines.

The role emphasizes effective communication, collaboration with stakeholders, and contributing to strategic collections initiatives within a remote work framework.

Qualifications

• Knowledge of credit qualifications and related standards.
• Strong verbal and written communication abilities.
• Experience with consumer collections and loss mitigation a plus.

Responsibilities

• Review delinquent, high risk, or written-off accounts for collections opportunities.
• Advise customers on payment strategies and products meeting their objectives.
• Deliver exceptional service and build trust with clients as a relationship manager.
• Develop action plans to maximize recovery while safeguarding the bank’s interests.

Skills

Negotiation

Communication

Customer service

Sales and service

Education

Post-secondary degree

Job description

BMO is seeking a collections professional to review delinquent accounts and advise customers on payment strategies. You will deliver high-quality service, build trusted relationships, and drive recovery while aligning with bank policies and risk guidelines.

The role emphasizes effective communication, collaboration with stakeholders, and contributing to strategic collections initiatives within a remote work framework.