Remote Bilingual Collections Specialist

BMO; United States; Remote; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking a Collections professional for remote work in the United States. The role focuses on evaluating delinquent accounts, advising customers on payment strategies, and applying loss mitigation to reduce risk while maintaining service quality.

Responsibilities include handling escalated requests, maintaining client relationships, and collaborating with internal teams to drive results. A post-secondary degree and 3–5 years’ related experience are typical.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
• Knowledge of BMO products and services - Good.
• Knowledge of competitive marketplace and trends in product offerings.
• Specialized knowledge from education and/or business experience.

Responsibilities

• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
• Develops and maintains long-term, profitable relationships and expands share of wallet.
• Addresses the more complex escalated customer requests and transactions.
• Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
• Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.

Skills

Verbal & written communication

Collaboration & team skills

Analytical and problem solving

Negotiation

Education

Post-secondary degree

Job description

BMO Financial Group is seeking a Collections professional for remote work in the United States. The role focuses on evaluating delinquent accounts, advising customers on payment strategies, and applying loss mitigation to reduce risk while maintaining service quality.

Responsibilities include handling escalated requests, maintaining client relationships, and collaborating with internal teams to drive results. A post-secondary degree and 3–5 years’ related experience are typical.