Remote Collections Manager — KPI‑Driven Team Leader

National Service Bureau; Sarasota (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Advancement opportunities

No nights/weekends

Job summary

National Service Bureau (NSB) in Sarasota, FL, is seeking a Call Center/Collections Manager to lead performance management and strategies in a remote environment. The ideal candidate will have 3-5 years of experience in collections management, strong analytical skills, and the ability to motivate a team.

This role offers a competitive salary ranging from $60,000 to $90,000 annually and emphasizes work/life balance with no nights or weekends required. Experience in managing remote teams is essential for success in this position.

Qualifications

• 3-5+ years in high-volume collections management.
• Experience managing a remote team environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyzes and reports on performance and KPIs.
• Implements operational strategies for call center.
• Conducts annual performance reviews.

Skills

High-volume collections management

Remote team management

Call center scheduling

Analytical skills

Problem-solving skills

Job description

National Service Bureau (NSB) in Sarasota, FL, is seeking a Call Center/Collections Manager to lead performance management and strategies in a remote environment. The ideal candidate will have 3-5 years of experience in collections management, strong analytical skills, and the ability to motivate a team.

This role offers a competitive salary ranging from $60,000 to $90,000 annually and emphasizes work/life balance with no nights or weekends required. Experience in managing remote teams is essential for success in this position.