Remote Commercial Collections Manager: Lead & Grow Revenue

American Financial Management, Inc.; Rosemont (IL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Health, dental, and vision insurance

Flexible paid time off and holidays

Life insurance

AD&D insurance

401K

Job summary

A leading commercial collection agency is seeking a motivated Collection Manager to oversee a team in achieving high standards. Responsibilities include monitoring agent performance, conducting training, and ensuring compliance with KPIs. Candidates should have experience leading collection teams and a proven history of meeting revenue targets. The position offers competitive salary and benefits, including health insurance and a flexible work schedule, with 100% remote opportunity.

Qualifications

• Experience leading a third-party collection team of 10-20 agents.
• Proven track record of exceeding revenue goals in a third-party collection environment.
• Ability to interpret and leverage performance reports and KPI data.

Responsibilities

• Ensure both internal and client work standards are met.
• Monitor agent work efforts throughout the day; proactively address & resolve deficiencies.
• Interpret KPI’s and provide ongoing training and development.
• Audit account-level activity and provide constructive feedback and instruction.
• Evaluate calls to ensure compliance and negotiation effectiveness.
• Meet and exceed monthly recovery goals.

Skills

Strong written, verbal, listening and communications skills

Problem solving and negotiation skills

General computer skills

Thrives working in a fast-paced environment

Ability to foster a balanced environment

Job description

A leading commercial collection agency is seeking a motivated Collection Manager to oversee a team in achieving high standards. Responsibilities include monitoring agent performance, conducting training, and ensuring compliance with KPIs. Candidates should have experience leading collection teams and a proven history of meeting revenue targets. The position offers competitive salary and benefits, including health insurance and a flexible work schedule, with 100% remote opportunity.