Remote Collections Manager | KPI-Driven Leadership

BriteCap Financial LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

BriteCap Financial LLC is seeking a remote Manager, Collections to lead a small team and drive end-to-end collections performance. The role focuses on coaching, policy compliance, and data-driven decision making to improve outcomes.

The ideal candidate brings 5+ years in collections with at least 2 years in people management, strong negotiation skills, and proficiency with CRM tools and BI reporting. Salary range is $60,000–$80,000 annually.

Qualifications

• 5+ years of collections experience (consumer or commercial lending/payments preferred).
• 2+ years of people management.
• Strong metrics-driven leadership and process improvement.
• Excellent written and verbal communication and negotiation skills.
• Proficient with CRM/collections tools and reporting; advanced Excel/Sheets; BI platforms for reporting/dashboarding (SQL, Tableau, Power BI, Looker) a plus.

Responsibilities

• Recruit, onboard, train, and coach collections specialists; build/maintain training curriculum, call guides, and escalation playbooks.
• Partner with Director of Collections and General Counsel to maintain compliant policies, procedures, scripts, and performance standards; define and manage KPIs/SLAs.
• Design, deliver and manage reporting and dashboards for internal performance and external placements (e.g., roll rates, promise-to-pay, cure rates, recovery, dispute volume, attorney placement outcomes).
• Manage relationships with outside counsel/collection attorneys, including placement strategy, case escalations, and vendor performance scorecards.
• Collaborate with Accounting, Sales, and Underwriting to resolve disputes, improve upstream credit decisions, and drive overall portfolio health.
• Step in directly on complex accounts to assist in negotiating resolutions, manage escalations, and ensure appropriate documentation, next steps and other duties that may be assigned.

Skills

Metrics-driven leadership

Negotiation

Communication

Analytical mindset

Tools

CRM/Collections tools

Excel/Sheets

SQL

Tableau

Power BI

Looker

Job description

BriteCap Financial LLC is seeking a remote Manager, Collections to lead a small team and drive end-to-end collections performance. The role focuses on coaching, policy compliance, and data-driven decision making to improve outcomes.

The ideal candidate brings 5+ years in collections with at least 2 years in people management, strong negotiation skills, and proficiency with CRM tools and BI reporting. Salary range is $60,000–$80,000 annually.