Manager, Collections

BriteCap Financial LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

BriteCap Financial LLC is seeking a remote Manager, Collections to lead a small team and drive end-to-end collections performance. The role focuses on coaching, policy compliance, and data-driven decision making to improve outcomes.

The ideal candidate brings 5+ years in collections with at least 2 years in people management, strong negotiation skills, and proficiency with CRM tools and BI reporting. Salary range is $60,000–$80,000 annually.

Qualifications

• 5+ years of collections experience (consumer or commercial lending/payments preferred).
• 2+ years of people management.
• Strong metrics-driven leadership and process improvement.
• Excellent written and verbal communication and negotiation skills.
• Proficient with CRM/collections tools and reporting; advanced Excel/Sheets; BI platforms for reporting/dashboarding (SQL, Tableau, Power BI, Looker) a plus.

Responsibilities

• Recruit, onboard, train, and coach collections specialists; build/maintain training curriculum, call guides, and escalation playbooks.
• Partner with Director of Collections and General Counsel to maintain compliant policies, procedures, scripts, and performance standards; define and manage KPIs/SLAs.
• Design, deliver and manage reporting and dashboards for internal performance and external placements (e.g., roll rates, promise-to-pay, cure rates, recovery, dispute volume, attorney placement outcomes).
• Manage relationships with outside counsel/collection attorneys, including placement strategy, case escalations, and vendor performance scorecards.
• Collaborate with Accounting, Sales, and Underwriting to resolve disputes, improve upstream credit decisions, and drive overall portfolio health.
• Step in directly on complex accounts to assist in negotiating resolutions, manage escalations, and ensure appropriate documentation, next steps and other duties that may be assigned.

Skills

Metrics-driven leadership

Negotiation

Communication

Analytical mindset

Tools

CRM/Collections tools

Excel/Sheets

SQL

Tableau

Power BI

Looker

Job description

Salary Range: $60,000.00 To $80,000.00 Annually

Job Title: Manager, Collections

Location: Remote

Department: Collections

Reports to: Director, Collections

About Us:

BriteCap Financial is a leading financial technology company dedicated to providing innovative lending solutions to small businesses since 2003. We specialize in helping small businesses nationwide thrive by offering tailored financing products and exceptional customer service. Our team is committed to fostering a supportive and collaborative work environment where individuals can grow and succeed.

Position Overview:

The Collections Manager reports to the Director of Collections and will initially lead a team of approximately four (4) agents, scaling to 15+ as the organization grows. This role owns day-to-day collections execution across the end-to-end cycle and will be responsible for maintaining a high-performing, metrics-driven collections function through strong coaching, repeatable processes, compliant communications, and disciplined performance management.

Key Responsibilities:

• Recruit, onboard, train, and coach collections specialists; build/maintain a consistent training curriculum, call guides, and escalation playbooks.
• Partner with the Director of Collections and General Counsel to maintain compliant policies, procedures, scripts, and performance standards; define and manage KPIs/SLAs.
• Design, deliver and manage reporting and dashboards for internal performance and external placements (e.g., roll rates, promise-to-pay, cure rates, recovery, dispute volume, attorney placement outcomes).
• Manage relationships with outside counsel/collection attorneys, including placement strategy, case escalations, and vendor performance scorecards.
• Collaborate with Accounting, Sales, and Underwriting to resolve disputes, improve upstream credit decisions, and drive overall portfolio health.
• Step in directly on complex accounts to assist in negotiating resolutions, manage escalations, and ensure appropriate documentation, next steps and other duties that may be assigned.

Qualifications:

• 5+ years of collections experience (consumer or commercial lending / payments preferred) with 2+ years of people management.
• Demonstrated ability to lead through metrics, coaching, and process improvement; strong written/oral communication and negotiation skills.
• Proficient with CRM/collections tools and reporting; advanced Excel/Sheets skills; Experience with business intelligence (BI) platforms for reporting and dashboarding (e.g., SQL, Tableau, Power BI, Looker) a plus.

Skills / Attributes:

• Detail-oriented, highly organized, and able to prioritize in a fast-paced environment.
• Calm under pressure with strong conflict-resolution skills.
• Tech-forward, adaptable, and committed to continuous improvement.
• Strong analytical mindset with an emphasis on QA/QC and operational rigor.