Remote Collections Lead: KPI-Driven Coach

LIVE OAK FINANCIAL INC; Albany (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive supervisory-level base pay

Performance-based incentives

Paid training and compliance support

Stable, full-time remote leadership role

Advancement opportunities

Job summary

A financial services organization is seeking a Remote Collections Supervisor to lead a team of collectors in a compliance-focused environment. This full-time remote position requires a proven track record of supervising collections teams and driving performance results. Key responsibilities include team management, performance monitoring, and ensuring adherence to regulatory standards. Ideal candidates will possess strong leadership skills and a minimum of 2 years of relevant experience. Competitive compensation and opportunities for advancement are offered.

Qualifications

• 2+ years of experience as a Collections Supervisor or similar role.
• Prior hands-on experience as a debt collector.
• Strong leadership and accountability skills.

Responsibilities

• Supervise and lead a team of debt collectors.
• Monitor performance against KPIs.
• Conduct daily coaching and performance reviews.
• Enforce compliance standards.

Skills

Collections leadership experience

Strong communication skills

Ability to drive results

Knowledge of FDCPA and call compliance

Experience in KPI-driven environments

Job description

A financial services organization is seeking a Remote Collections Supervisor to lead a team of collectors in a compliance-focused environment. This full-time remote position requires a proven track record of supervising collections teams and driving performance results. Key responsibilities include team management, performance monitoring, and ensuring adherence to regulatory standards. Ideal candidates will possess strong leadership skills and a minimum of 2 years of relevant experience. Competitive compensation and opportunities for advancement are offered.