Hybrid Collections Specialist

National Service Bureau; Sarasota (FL); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

National Service Bureau (NSB) is seeking Hybrid Collections Specialists to join our team in Sarasota, FL. This role involves making outbound calls and using software to manage accounts as part of our insurance subrogation and accounts receivable management efforts.

The ideal candidate should have strong communication and empathy skills, with the ability to work from home and in the office. NSB offers comprehensive training to support your success in this pivotal position.

Qualifications

• Ability to work a hybrid schedule after meeting target metrics.
• Secure home office with high-speed internet.
• Strong empathy and professionalism are essential.

Responsibilities

• Make over 75 outbound calls per day to various clients.
• Use software to manage accounts and communicate efficiently.
• Negotiate effectively with clients to recover debts.

Skills

Communication skills

Computer and typing skills

Time-management skills

Attention to detail

Empathy

Professionalism

Motivation

Tools

Collaboration software

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Compensation & Benefits

• Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
• Hybrid schedule: work from home and in-office days
• Full-time, Monday to Friday schedule
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision insurance with employer contributions
• Company provided EAP (Employee Assistance Program)

Job Overview

National Service Bureau (NSB) is seeking Hybrid Collections Specialists to join our team at our offices in Bothell, WA and Sarasota, FL. NSB is a family-owned, People First company focused on Insurance Subrogation and Accounts Receivable Management with more than 40 years of industry experience.

Responsibilities

• Communicate via phone with people from all backgrounds and personalities
• Make outbound calls (75+ per day)
• Use software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Coordinate with team members on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

Requirements

• Training in-office before starting hybrid work
• Ability to work a hybrid schedule of work from home and in-office days once collector target metrics are met
• Secure home office: dedicated high-speed internet (Cable, DSL, Fiber) with a hardwired connection (not Wi-Fi), 100 Mbps down, 10 Mbps up, latency <= 100 ms
• Dedicated quiet space with professional backdrop
• Strong empathy and high level of professionalism
• Excellent communication skills
• High motivation and positive attitude
• Attention to detail
• Time-management skills
• Computer and typing skills
• Proficiency using collaboration software for video collaboration with team throughout the day

Training Program

• Enrolled in comprehensive in-office training on first day covering industry knowledge, role expectations, specific job skills, and ongoing support from training manager and management team