Bilingual Account Specialist - Medium Value (Fully Remote)

Partner Company; United States; Remote; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Accident/Life insurance

Retirement savings plans

Tuition reimbursement

Remote work across Canada

Job summary

Partner Company in Canada seeks a collections specialist to support remote customers in a medium-risk delinquency environment. You will review accounts, communicate payment options, and document interactions to advance the collections lifecycle.

This role requires 2-3 years of experience, bilingual skills, knowledge of consumer collections laws, and the ability to collaborate with internal teams. Eligible employees have health, life, retirement benefits, plus tuition reimbursement and

Qualifications

• 2-3 years of relevant professional experience in collections or customer service.
• Bilingual communication skills to support customers in required languages.
• Knowledge of consumer collections practices and applicable laws.

Responsibilities

• Review and evaluate delinquent accounts to determine resolution strategies.
• Manage incoming calls, process transactions, and document customer interactions.
• Collaborate with internal departments to support the collections lifecycle.

Skills

Experience in collections or customer

Bilingual communication

Knowledge of consumer collections laws

Job description

• Support customers with medium-risk delinquent accounts in a remote banking environment.
• Help customers understand payment options and identify solutions aligned with their financial circumstances.

Accountabilities:

• Review and evaluate delinquent accounts to determine resolution strategies.
• Manage incoming calls, process transactions, and document customer interactions.
• Collaborate with internal departments to support the collections lifecycle.

Requirements:

• 2-3 years of relevant professional experience in collections or customer service.
• Bilingual communication skills to support customers in required languages.
• Knowledge of consumer collections practices and applicable laws.
• Health insurance and accident/life insurance may be available.
• Access to retirement savings plans and tuition reimbursement.
• Remote work across Canada with potential performance-based incentives.

Partner Company

This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.