Remote Collections Strategist

Cardinal Health; Juneau (AK); À distance; USD 69 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k savings plan

MyFlexPay wage access

FSAs

Disability insurance

Work‑Life resources

Paid parental leave

Wellness programs

Résumé du poste

Cardinal Health is seeking an experienced Collections professional to support nationwide remote operations. You will manage accounts receivable, perform dispute research, and build trusted relationships with customers and internal partners to expedite payments.

The role requires 3–5 years of business experience in collections, finance, or customer service, and proficiency with Microsoft Office; SAP and Business Objects knowledge is preferred.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 3–5 years in collections, finance, or customer service.
• Proficient in Microsoft Office; SAP and Business Objects knowledge preferred.

Responsabilités

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Connaissances

Office proficiency

Collections experience

Customer service

Formation

Bachelor's degree or equivalent

Outils

SAP

Business Objects

Description du poste

Cardinal Health is seeking an experienced Collections professional to support nationwide remote operations. You will manage accounts receivable, perform dispute research, and build trusted relationships with customers and internal partners to expedite payments.

The role requires 3–5 years of business experience in collections, finance, or customer service, and proficiency with Microsoft Office; SAP and Business Objects knowledge is preferred.