Remote Cloud TAM & Solutions Architect

DigitalOcean; Boston (MA); Remote; USD 115,000 - 145,000; Full time

Benefits offered by this job

Equity compensation

Annual bonus plan

New hire equity grant

Employee Stock Purchase Program

Job summary

DigitalOcean is seeking a skilled Technical Account Manager to partner with our most critical business customers and maximize cloud value. You will blend leadership, technical skills, and strategic thinking to drive success for enterprise workloads in a fast-paced, remote environment.

You will design architectures, guide customers, and collaborate across teams to ensure adoption, optimization, and long-term relationships. A strong cloud background and a passion for customer success are essential.

Qualifications

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, GCP, or Azure).
• Proven track record of successfully troubleshooting technical problems.
• Familiarity with version control (Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Responsibilities

• Provide technical consultation and architecture design tailored to customer use cases.
• Manage key accounts and drive engagement, retention, and expansion of DigitalOcean workloads.
• Lead QBRs with customers and align on growth strategies.
• Identify cost-reduction opportunities and optimize performance.
• Collaborate with Engineering, Marketing, and Account Managers to align customer needs with company goals.
• Develop tools and scripts to streamline engagements and improve efficiency.

Skills

Cloud infrastructure

Linux

Distributed systems

Automation

Python/Go

Terraform/Ansible/Docker

AWS/GCP/Azure

Troubleshooting

Git/CI-CD/SQL

AI/ML infra

Tools

Terraform

Ansible

Docker

Git

CI/CD

KVM/Xen

Databases (MongoDB/MySQL)

Job description

DigitalOcean is seeking a skilled Technical Account Manager to partner with our most critical business customers and maximize cloud value. You will blend leadership, technical skills, and strategic thinking to drive success for enterprise workloads in a fast-paced, remote environment.

You will design architectures, guide customers, and collaborate across teams to ensure adoption, optimization, and long-term relationships. A strong cloud background and a passion for customer success are essential.