Public Cloud TAM: Drive Customer Success & Guidance

CDW; Illinois; On-site; USD 120,000 - 170,000; Full time

Job summary

CDW is seeking a Technical Account Manager to own the technical relationship with customers, guiding on AWS, Azure, and GCP, and aligning cloud strategies with their business goals.

You will meet with customers regularly, act as their advocate within CDW, monitor cloud spend, and educate on CDW cloud offerings. This role emphasizes customer success and Well-Architected best practices.

Qualifications

• Bachelor's degree and 5+ years in cloud engineering or DevOps, or 9+ years in related roles.
• Experience in a technical account management or InfraOps / customer-facing role.
• Strong CRM and senior leadership relationship skills.
• Technical expertise in public cloud computing (AWS, Azure, GCP) and Well-Architected practices.
• Customer-centric mindset with ability to drive customer value and strategic planning.
• Associate cloud certification.
• Annual bonus target of 10% subject to plan terms.

Responsibilities

• Meet with customers regularly to understand operational needs and provide personalized public cloud improvement recommendations.
• Advocate for customers across internal teams to ensure excellent experience.
• Use Cloud Management Platforms to monitor cloud spend and align with budgets.
• Conduct regular ticket reviews with CDW customers.
• Educate customers on technologies and CDW cloud offerings.
• Explain how CDW products and cloud services align to customer use cases.
• Be an escalation point for the Customer Engagement support engineers.
• Hold governance sessions with customers.
• Provide billing support and stay informed on cloud trends and Well-Architected practices.

Education

Bachelor's degree

Associate cloud certification

Tools

CRM systems

Job description

CDW is seeking a Technical Account Manager to own the technical relationship with customers, guiding on AWS, Azure, and GCP, and aligning cloud strategies with their business goals.

You will meet with customers regularly, act as their advocate within CDW, monitor cloud spend, and educate on CDW cloud offerings. This role emphasizes customer success and Well-Architected best practices.