Remote Cloud Systems Engineer, Production Support

Syms Strategic Group, LLC (SSG); Clearwater (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to join a remote team serving the Veterans Affairs (VA) department.

The role emphasizes cloud and on‑prem stability, incident response, automation, and security compliance in a 100% U.S. remote environment.

Experience in AWS/Azure, CI/CD, scripting, and database administration will help you deliver reliable production systems and collaborate with cross‑functional teams.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments
• 3+ years of experience with SQL query and monitoring
• Security clearance: Public Trust (MBI) required

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in day-to-day activities
• Respond to user calls regarding hardware/software problems and escalate when required
• Communicate status of key problem statuses to users and management
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement through IT systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL Server

Oracle

Education

Bachelor’s degree in Computer Science, IT, Systems Engineering

Tools

RDS SQL Server

Oracle RDMBS/RDS

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to join a remote team serving the Veterans Affairs (VA) department.

The role emphasizes cloud and on‑prem stability, incident response, automation, and security compliance in a 100% U.S. remote environment.

Experience in AWS/Azure, CI/CD, scripting, and database administration will help you deliver reliable production systems and collaborate with cross‑functional teams.