Senior Cloud Systems Engineer - Remote Production Support

Syms Strategic Group, LLC; Columbia (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for cloud-based systems within a VA environment. The role is fully remote with US-based eligibility and requires strong Linux/Windows administration, automation, and on-call readiness.

Responsibilities include troubleshooting outages, implementing fixes, maintaining security controls, and collaborating with cross-functional teams to ensure system reliability and compliance with VA standards.

Qualifications

• 8+ years of systems engineering experience in production environments.
• Experience with cloud platforms (AWS/Azure).
• Strong Linux/Windows administration skills.
• Proficiency in scripting and automation.
• Experience with IaC and CI/CD pipelines.
• Ability to troubleshoot complex system issues.

Responsibilities

• Provide day-to-day production support for cloud-based systems.
• Diagnose outages, document issues, and implement workarounds.
• Collaborate with customers and cross-functional teams.
• Maintain security and VA standards compliance.
• Manage system assets and perform preventive maintenance.
• Support on-call duties as required.
• Document configurations and procedures for sustainment.

Skills

AWS/Azure Cloud

Linux/Windows admin

Python scripting

Bash scripting

PowerShell scripting

CI/CD pipelines

Networking & VPNs

CloudWatch monitoring

Production system reliability

On-call support

Education

Bachelor's degree in Computer Science or related field

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Terraform

Puppet

Ansible

SaltStack

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for cloud-based systems within a VA environment. The role is fully remote with US-based eligibility and requires strong Linux/Windows administration, automation, and on-call readiness.

Responsibilities include troubleshooting outages, implementing fixes, maintaining security controls, and collaborating with cross-functional teams to ensure system reliability and compliance with VA standards.