Senior Cloud Systems Engineer - Remote Production Support

Syms Strategic Group, LLC (SSG); Bethesda (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a qualified Senior Systems Engineer to provide production support for cloud-based systems. This remote, U.S.-based role supports the Veterans Affairs department, focusing on high-availability operations, incident response, and ongoing optimization.

You will collaborate with security, development, and IT teams to ensure compliant, secure, and reliable infrastructure. A strong background in cloud services, Linux/Windows, scripting, and CI/CD is essential.

Qualifications

• Experience with AWS and/or Azure Cloud services (S3, Step Functions, Batch, CloudWatch).
• Proven track record of managing/maintaining large-scale production systems.
• Strong Linux/Unix and Windows proficiency.
• Experience with system administration tasks including user management and monitoring.
• Scripting: Python, Bash, PowerShell for automation.
• Experience with automation tools (Ansible, Puppet, Chef, SaltStack).
• Knowledge of IaC tools like CloudFormation.
• Monitoring tools familiarity (CloudWatch, Dynatrace, ScienceLogic).
• Ability to troubleshoot and optimize system performance.
• Understanding of network protocols, firewalls, and VPNs.
• Experience with production security practices and audits.
• Knowledge of AWS RDS SQL Server and Oracle DBs.
• CI/CD pipelines and version control (Git).
• Familiarity with GitHub Actions, CodeBuild/CodeDeploy.

Responsibilities

• Provide day-to-day operational support for cloud-based production systems.
• Develop solutions for routine technical problems.
• Document problems and resolutions in logs and tickets.
• Collaborate with customers and cross-functional teams on production issues.
• Maintain and install computing infrastructure; monitor system health.
• Support security/compliance initiatives and incident response.
• Participate in on-call rotations for production support.
• Contribute to process improvements and automation initiatives.

Skills

AWS/Azure Cloud

Linux/Unix

Windows

Python/Bash/PowerShell

Automation tools

IaC (CloudFormation)

CI/CD pipelines

Git/GitHub Actions

Network basics

Security/compliance

Education

Bachelors degree in CS/IT/SE

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) seeks a qualified Senior Systems Engineer to provide production support for cloud-based systems. This remote, U.S.-based role supports the Veterans Affairs department, focusing on high-availability operations, incident response, and ongoing optimization.

You will collaborate with security, development, and IT teams to ensure compliant, secure, and reliable infrastructure. A strong background in cloud services, Linux/Windows, scripting, and CI/CD is essential.