Senior Cloud Systems Engineer - Remote Production Support

Syms Strategic Group, LLC (SSG); Richmond (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support of complex cloud systems for the Veterans Affairs environment. This remote, U.S.-based role requires 8+ years in systems engineering, strong Linux/Windows, and experience with AWS/Azure, automation, and CI/CD.

You will troubleshoot outages, implement security measures, document issues, and collaborate with cross-functional teams while maintaining VA compliance and

Qualifications

• 8+ years of experience in systems engineering or related field.
• Experience with cloud platforms (AWS and/or Azure) and large-scale production systems.
• Proficiency in Linux/Unix and Windows administration.
• Scripting and automation for configuration management and deployment.

Responsibilities

• Provide high-level operational support of complex cloud systems.
• Detect, diagnose, and resolve system outages with documentation.
• Collaborate with customers and cross-functional teams on day-to-day activities.
• Maintain security practices and VA compliance; participate in on-call rotation.
• Maintain inventory and document configurations; support CI/CD pipelines.

Skills

AWS/Azure Cloud

Large-scale production systems

Linux/Unix

Windows OS

Scripting (Python/Bash/PowerShell)

Automation tools (Ansible/Puppet/Chef)

IaC (CloudFormation)

Monitoring (CloudWatch, Dynatrace)

Networking basics & VPNs

CI/CD (GitHub Actions, CodeBuild/CodeP

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

Git

GitHub Actions

AWS CodeBuild/CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide day-to-day operational support of complex cloud systems for the Veterans Affairs environment. This remote, U.S.-based role requires 8+ years in systems engineering, strong Linux/Windows, and experience with AWS/Azure, automation, and CI/CD.

You will troubleshoot outages, implement security measures, document issues, and collaborate with cross-functional teams while maintaining VA compliance and