Senior Cloud Systems Engineer - Remote Production Support

Syms Strategic Group, LLC; Blacksburg (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to support the Veterans Affairs program. This 100% remote role emphasizes reliability, incident response, and secure operations within cloud-based environments.

The candidate should have 8+ years in systems engineering, strong Linux/Windows administration, hands-on AWS or Azure experience, IaC, CI/CD, and database services. U.S. Citizenship and Public Trust clearance are required.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch.
• Familiarity with CI/CD pipelines and security best practices.
• Strong documentation and collaborative skills for cross-functional teams.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems in production environments.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, escalating when required.
• Communicate status of key problem statuses to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS/Azure Cloud

Linux/Unix

Windows

Python/Bash/PowerShell

IaC/CloudFormation

CI/CD pipelines

Git/GitHub Actions

Security/compliance

On-call production support

Network fundamentals

Education

Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or related field

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

DynaTrace

CloudWatch

Puppet/Ansible

SQL Server

RDS

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to support the Veterans Affairs program. This 100% remote role emphasizes reliability, incident response, and secure operations within cloud-based environments.

The candidate should have 8+ years in systems engineering, strong Linux/Windows administration, hands-on AWS or Azure experience, IaC, CI/CD, and database services. U.S. Citizenship and Public Trust clearance are required.