Remote Cloud Support Engineer – Azure & Hosting

Remote Jobs

United States

Remote

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Remote Jobs is seeking a Technical Support Engineer to support our UK customer base, with a focus on cloud-hosted environments and infrastructure. The role involves troubleshooting complex application and hosting issues after upgrades, database refreshes, and performance incidents.

You will provide advanced Azure support, diagnose performance problems, coordinate with Hosting and Infrastructure teams, and help maintain knowledge base articles. Remote work is encouraged and supported.

Qualifications

Experience with Microsoft Azure (IaaS/PaaS).
Strong SQL Server and database management knowledge.
Experience supporting hosted/SaaS applications.
Ability to diagnose performance issues and system errors.
Familiarity with incident management tools (Zendesk or similar).
Strong troubleshooting and analytical skills.

Responsibilities

Provide advanced technical support for cloud-hosted applications (Azure environment).
Troubleshoot issues related to database refreshes and upgrades, application errors in test and production environments, and batch processing/performance degradation.
Collaborate with Hosting and Infrastructure teams to resolve escalations.
Analyze recurring issues and recommend long-term solutions.
Support customer environments including testing and production systems.
Document solutions and contribute to knowledge base articles.