Premier Microsoft Support Engineer (Remote)

Embedded Shishya; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

US Cloud is seeking a Premier Support Engineer to join our technical support team, assisting clients with deploying, operating, and troubleshooting Microsoft technologies across Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics.

You will resolve complex tickets, contribute to knowledge base, and drive service improvements while communicating clearly with clients and internal teams in a virtual environment.

Qualifications

• 2+ years of experience with Microsoft technologies.
• Familiarity (1+ years) with Windows Server.
• Exposure to Active Directory/Azure AD and DNS.
• Basic experience in technical writing.
• Ability to work effectively in a virtual environment.

Responsibilities

• Break/Fix Ticket Resolution: Resolve tickets using Microsoft technologies and document steps.
• Service Improvement Contribution: Suggest improvements and share lessons learned.
• Proactive Case Management and Customer Communication: Maintain proactive client communication and align solutions with client goals.
• Support Knowledge Lake Buildout and Use of AI Tools: Create/update technical docs and promote AI tool usage.
• Continuous Learning and Development: Pursue certifications and share knowledge with the team.

Skills

Microsoft technologies

Windows Server

Active Directory/Azure AD

DNS

Technical writing

Virtual environment

Job description

US Cloud is seeking a Premier Support Engineer to join our technical support team, assisting clients with deploying, operating, and troubleshooting Microsoft technologies across Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics.

You will resolve complex tickets, contribute to knowledge base, and drive service improvements while communicating clearly with clients and internal teams in a virtual environment.