Remote Cloud Support Engineer — AWS/Azure (Digital Marketing)
truelogic
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Benefits offered by this job
Job summary
Truelogic is seeking a Technical Support Engineer to join a centralized technology support team, providing technical assistance and troubleshooting across enterprise systems and cloud environments. The role will focus on diagnosing and resolving technical issues, supporting users and internal teams, and helping maintain reliable technology operations in a distributed global environment.
The ideal candidate has senior-level experience in technical/IT support, strong troubleshooting, and hands-on
Qualifications
- Senior-level experience in technical support, IT support, systems administration, cloud support, or related technical role.
- Strong troubleshooting and problem-solving skills.
- Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
- Understanding of cloud infrastructure and common enterprise IT environments.
Responsibilities
- Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
- Investigate, diagnose, and resolve technical incidents and service requests.
- Monitor and troubleshoot cloud-based environments and services.
- Support AWS and/or Azure environments as part of day-to-day technical operations.
- Collaborate with internal technology teams to troubleshoot and resolve complex issues.
- Escalate incidents when necessary and follow issues through to resolution.
- Document troubleshooting steps, solutions, and technical procedures.
- Identify recurring issues and contribute to improvements in support processes and system reliability.
- Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
- Follow established support, security, and operational procedures.
Skills
Job description
Truelogic is seeking a Technical Support Engineer to join a centralized technology support team, providing technical assistance and troubleshooting across enterprise systems and cloud environments. The role will focus on diagnosing and resolving technical issues, supporting users and internal teams, and helping maintain reliable technology operations in a distributed global environment.
The ideal candidate has senior-level experience in technical/IT support, strong troubleshooting, and hands-on
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