Senior IT Support Engineer – Cloud & Networking (Remote)

GCS Technologies, Inc.; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

75% to 100% work-from-home options

Flexible Paid Time Off

Medical/Dental/Vision Insurance

Life and AD&D Insurance

Disability Insurance

Job summary

A technology services provider is looking for a Senior Technical Support Analyst to deliver exceptional technical support for a wide range of products. The role involves remote and on-site assistance, with a focus on Microsoft Azure and Office 365 administration, core networking concepts, and virtualization technologies. Ideal candidates will have over 5 years of relevant experience, strong communication skills, and the ability to participate in after-hours support. Flexible work-from-home options are available.

Qualifications

• 5+ years of experience in help desk, systems administration, or network support.
• Strong communication and documentation skills.
• Ability to pass a background screening.

Responsibilities

• Provide remote and on-site technical support to customers.
• Administer Microsoft Azure and Office 365 platforms.
• Participate in after-hours support as needed.

Skills

Microsoft 365 administration

Microsoft Azure and Office 365 Administration

Strong teamwork and communication skills

Basic scripting and query experience

Core networking concepts

Experience with virtualization technologies

Network services fundamentals

Education

Experience and relevant industry certifications

Tools

PowerShell

VMware vSphere

Microsoft Hyper-V

Datto

Veeam

Meraki

Job description

A technology services provider is looking for a Senior Technical Support Analyst to deliver exceptional technical support for a wide range of products. The role involves remote and on-site assistance, with a focus on Microsoft Azure and Office 365 administration, core networking concepts, and virtualization technologies. Ideal candidates will have over 5 years of relevant experience, strong communication skills, and the ability to participate in after-hours support. Flexible work-from-home options are available.