Remote Cloud Solutions Engineer - AI & CX Platforms

Humana; North Carolina; Remote; USD 89,000 - 121,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Cloud Solutions Engineer to support cloud‑based customer experience platforms by developing, integrating, testing, and optimizing AI and contact center solutions. You will translate business and technical requirements into secure, scalable cloud implementations and work with cross‑functional teams to deliver reliable, customer‑focused technologies.

The role entails configuring GCP services, building integrations, and supporting modernization efforts while adhering to

Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem‑solving skills.

Responsibilities

• Develop, deploy, and support cloud‑based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization efforts, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

Skills

Cloud engineering

APIs & integrations

Troubleshooting

Analytical thinking

Customer experience focus

Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Master's Degree in Computer Science, Information Technology, or related field

Tools

Google Cloud Platform (GCP)

Google CX Agent Studio

CI/CD pipelines

APIs

Job description

Humana is seeking a Cloud Solutions Engineer to support cloud‑based customer experience platforms by developing, integrating, testing, and optimizing AI and contact center solutions. You will translate business and technical requirements into secure, scalable cloud implementations and work with cross‑functional teams to deliver reliable, customer‑focused technologies.

The role entails configuring GCP services, building integrations, and supporting modernization efforts while adhering to