Remote Cloud Solutions Engineer: Conversational AI CX

Humana, Inc.; City of Albany (NY); Remote; USD 89,000 - 121,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401(k) retirement savings

Paid time off & holidays

Disability Insurance

Life insurance

Job summary

Humana, Inc. is seeking a Cloud Solutions Engineer to advance cloud-based customer experience platforms using Google Cloud Platform (GCP) and Google CX Agent Studio.

You will translate business and technical requirements into secure, scalable cloud solutions and collaborate with cross-functional teams to deliver reliable, customer-focused technologies. The role involves developing, configuring, integrating, testing, and supporting cloud solutions, working on moderately complex initiatives, and

Qualifications

• Requires a Bachelor's degree in CS/IT or related field.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization, including migration and transformation initiatives.
• Configure and support GCP services (Cloud Run, BigQuery, IAM, APIs, logging, monitoring).
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure quality and reliability.
• Participate in Agile development activities (sprint planning, backlog refinement).
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support platform improvements.

Skills

Cloud engineering

Analytical problem-solving

Cross-functional collaboration

Agile development

Education

Bachelor's Degree in Computer Science / IT

Master's Degree in Computer Science / IT (preferred)

Tools

Google Cloud Platform (GCP)

Google CX Agent Studio

APIs & integrations

Job description

Humana, Inc. is seeking a Cloud Solutions Engineer to advance cloud-based customer experience platforms using Google Cloud Platform (GCP) and Google CX Agent Studio.

You will translate business and technical requirements into secure, scalable cloud solutions and collaborate with cross-functional teams to deliver reliable, customer-focused technologies. The role involves developing, configuring, integrating, testing, and supporting cloud solutions, working on moderately complex initiatives, and