Remote Cloud Solutions Engineer: Conversational AI & CX

Humana; Oregon; Hybrid; USD 89,000 - 121,000; Full time

Job summary

Humana is seeking a Cloud Solutions Engineer to design, integrate, test, and optimize cloud-based contact center solutions. You will translate business needs into secure, scalable GCP-based deployments and collaborate with cross-functional teams to deliver reliable customer experiences.

The role emphasizes building integrations, supporting modernization, and enforcing security/CI/CD practices while participating in Agile processes and maintaining documentation across platforms.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Passion for improving consumer and customer experiences.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to assure quality.
• Participate in Agile development activities, including sprint planning.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support platform improvements.

Skills

Cloud engineering

Troubleshooting

Analytical skills

Communication

Team collaboration

Education

Bachelor's Degree in Computer Science/IT

Master's Degree in CS/IT

Job description

Humana is seeking a Cloud Solutions Engineer to design, integrate, test, and optimize cloud-based contact center solutions. You will translate business needs into secure, scalable GCP-based deployments and collaborate with cross-functional teams to deliver reliable customer experiences.

The role emphasizes building integrations, supporting modernization, and enforcing security/CI/CD practices while participating in Agile processes and maintaining documentation across platforms.