Remote Cloud Production Support Engineer

Syms Strategic Group, LLC (SSG); Roanoke (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a Production Support Engineer to deliver day-to-day operational support for complex application cloud systems. The role is remote with a strong emphasis on security, compliance, and collaboration with VA teams.

Required are 8+ years in systems engineering, 3+ years SQL monitoring, and hands-on AWS/Azure experience. A U.S. citizenship and Public Trust (MBI) clearance are required.

Qualifications

• 8+ years in systems engineering or production environments.
• 3+ years SQL querying and monitoring experience.
• Experience with AWS and/or Azure, S3, Step Functions, CloudWatch.

Responsibilities

• Provide high-level operational support for cloud systems.
• Develop solutions for routine technical problems.
• Document problems and maintain system logs.
• Coordinate with customers and cross-functional teams.
• Ensure compliance with VA standards and security policies.
• Maintain and install computing infrastructure.

Skills

AWS/Azure

Linux/Windows

Scripting

Automation tools

CI/CD

Git

SQL/Database

Networking

Security/compliance

On-call

Education

Bachelor’s degree in CS/IT/SE

Tools

Ansible

Puppet

Chef

SaltStack

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

CI/CD tooling

Job description

Syms Strategic Group (SSG) seeks a Production Support Engineer to deliver day-to-day operational support for complex application cloud systems. The role is remote with a strong emphasis on security, compliance, and collaboration with VA teams.

Required are 8+ years in systems engineering, 3+ years SQL monitoring, and hands-on AWS/Azure experience. A U.S. citizenship and Public Trust (MBI) clearance are required.