Remote Closing Operations Specialist for Brokers

Zippy; Hartford (CT); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Equity in company

Health coverage

Paid time off

Parental leave

No meeting Wednesdays

Training & licensing support

Job summary

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel, serving as the central contact for external mortgage brokers, settlement agents, and internal account executives. You will keep all parties informed, resolve bottlenecks, and support timely closings through digital signing and remote notarization.

You will review final documents, balance statements with title companies, and guide borrowers through closing steps in a fast-paced,

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Strong written and verbal communication skills, with a professional, courteous and responsive approach to broker and settlement partner relationships.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Quality-focused, highly attentive to detail and process-oriented.
• Flexible work schedule, including after hours and weekends as needed, to meet closing needs.
• Proactive and autonomous, with the ability to manage multiple closings and competing priorities.
• Collaborative and innovative, with a strong desire for the entire team to succeed.
• Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology.
• Undergraduate degree or extended relevant work experience.

Responsibilities

• Serve as the central contact for brokers, settlement agents, and internal staff to resolve late-stage closings.
• Balance final loan documents and settlement statements with title companies; resolve discrepancies before finalization.
• Communicate status updates and requirements to wholesale lending brokers in a timely, professional manner.
• Guide borrowers through closing documents and facilitate remote online notarization for a smooth experience.
• Review closing documents for accuracy and coordinate with internal teams and partners for corrections.
• Own the closing process; track items and prepare post-close tasks for servicing.
• Coordinate with brokers and internal teams to deliver accurate, timely closings.
• Share feedback on systems and workflows to improve broker support and borrower experience.

Skills

Loan closing experience

Mortgage broker support

Document review accuracy

Strong communication

Detail oriented

Multi-closure management

Fast-paced adaptability

Team collaboration

Education

Undergraduate degree or equivalent work experience

Tools

Microsoft Office

Job description

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel, serving as the central contact for external mortgage brokers, settlement agents, and internal account executives. You will keep all parties informed, resolve bottlenecks, and support timely closings through digital signing and remote notarization.

You will review final documents, balance statements with title companies, and guide borrowers through closing steps in a fast-paced,