Remote Closing Operations Specialist - Broker

Zippy; Lincoln (NE); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Equity

Health insurance

Paid time off

Job summary

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel. You will serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives, ensuring timely closings and accurate final figures.

This remote‑first role involves guiding borrowers through closing documents, coordinating with title companies and settlement agents, and facilitating remote online notarization to deliver a positive

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.

Responsibilities

• Broker and Settlement Agent Support: be the central contact to resolve late‑stage closing bottlenecks and keep closings moving forward.
• Coordinate Final Figures: balance final loan documents and statements with title companies and resolve discrepancies.
• Broker Relations: communicate with wholesale lending brokers and provide loan status updates.
• Customer Experience: guide borrowers through closing documents and facilitate remote online notarization.
• Document Review: QA closing documents and coordinate corrections with internal teams.
• Process Ownership: resolve closing issues and track outstanding items for post‑close tasks.
• Teamwork and Time Management: organize priorities across brokers, execs and partners to deliver timely closings.
• Feedback and Improvement: provide actionable feedback on systems and workflows.
• Share Best Practices: disseminate learnings across origination and closing teams.

Skills

Closing experience

Broker support

Communication skills

MS Office

Education

Undergraduate degree

Job description

Zippy is hiring a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel. You will serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives, ensuring timely closings and accurate final figures.

This remote‑first role involves guiding borrowers through closing documents, coordinating with title companies and settlement agents, and facilitating remote online notarization to deliver a positive