Remote Closing Specialist — Broker Closings

Zippy; Columbus (OH); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equity for All

Remote work

Health coverage (medical, dental, vis

PTO

Wellbeing programs

Licensing support

Parental leave

No meeting Wednesdays

Job summary

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel, acting as the central contact for brokers, settlement agents, and internal teams. You will resolve bottlenecks, balance final figures, and guide borrowers through digital closing steps including remote online notarization.

The role emphasizes timely closings, QA of documents, and proactive issue resolution in a remote-first, fast-changing environment.

Qualifications

• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Strong written and verbal communication skills, with a professional, courteous and responsive approach to broker and settlement partner relationships.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Quality-focused, highly attentive to detail and process-oriented.

Responsibilities

• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps.
• Create an approachable digital closing experience, guide borrowers through closing documents, answer questions and facilitate remote online notarization.
• Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Proactively resolve closing issues, track outstanding items and facilitate post-close tasks in preparation for loan servicing.
• Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows.
• Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience.

Skills

Loan closing experience

Mortgage brokers coordination

Detail-oriented

Strong communication

Remote-friendly

MS Office proficiency

Education

Undergraduate degree or equivalent experience

Tools

MS Office

Job description

Zippy is seeking a Closing Operations Specialist – Broker to coordinate and execute closings for our broker channel, acting as the central contact for brokers, settlement agents, and internal teams. You will resolve bottlenecks, balance final figures, and guide borrowers through digital closing steps including remote online notarization.

The role emphasizes timely closings, QA of documents, and proactive issue resolution in a remote-first, fast-changing environment.