Remote Clinical Support Specialist (Tier 1)

PHIL; San Francisco (CA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Ground floor opportunity at a fast-growing startup

Competitive compensation

Full medical, dental, and vision benefits

401(k) plan

Job summary

A progressive health-tech startup is seeking a Clinical Support Associate to manage inquiries in a remote setting. You will ensure patients receive timely support throughout the prescription process, handling 40–60 inquiries daily. The role requires certification, strong communication skills, and two years of pharmacy technician experience, with competitive compensation and full benefits available.

Qualifications

• Must have an active Board of Pharmacy license in State of Residency.
• Requires an active Pharmacy Technician Certification Board (PTCB) certification.
• Minimum 2 years of pharmacy technician experience needed.

Responsibilities

• Respond to provider inquiries via phone and email.
• Support providers with real‑time order status updates.
• Triage escalations and resolve complex order issues efficiently.
• Coordinate with internal partners to remove order bottlenecks.

Skills

Pharmacy Technician Certification Board (PTCB) certification

Strong understanding of pharmacy claims processes

Clear and professional communication skills

Excellent customer service skills

Managing multiple digital platforms

Education

Active Board of Pharmacy license

2 years of pharmacy technician experience

Job description

A progressive health-tech startup is seeking a Clinical Support Associate to manage inquiries in a remote setting. You will ensure patients receive timely support throughout the prescription process, handling 40–60 inquiries daily. The role requires certification, strong communication skills, and two years of pharmacy technician experience, with competitive compensation and full benefits available.