Remote Tier 1 Support Specialist - Customer Care

Confidential; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health & welfare benefit

Job summary

Confidential is hiring for a remote Tier 1 customer support specialist in the United States. You will handle inquiries via phone, email, chat, and text, document interactions, and escalate sensitive issues promptly. This role requires a high school diploma and 2+ years in customer service, with strong English and basic computer skills.

Equipment is provided for remote work. The position offers hourly compensation with an embedded health & welfare benefit, reflecting a 24/7/365 customer service

Qualifications

• 2+ years customer service experience.
• Strong English, basic computer skills.
• Remote work with equipment provided.

Responsibilities

• Provide Tier 1 support via phone, email, chat, and text.
• Document interactions and escalate sensitive cases.

Skills

Customer service

English

Basic computer skills

Education

High school diploma/GED

Job description

Confidential is hiring for a remote Tier 1 customer support specialist in the United States. You will handle inquiries via phone, email, chat, and text, document interactions, and escalate sensitive issues promptly. This role requires a high school diploma and 2+ years in customer service, with strong English and basic computer skills.

Equipment is provided for remote work. The position offers hourly compensation with an embedded health & welfare benefit, reflecting a 24/7/365 customer service