Senior Patient Support Specialist — Remote

S27a; Lakeland (FL); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan options

Paid time off

Paid parental leave

Employee assistance programs

Performance bonuses

Job summary

CareTria is seeking a patient support specialist to enhance satisfaction by handling inbound calls and outbound outreach, assisting physicians and patients, and guiding staff in a collaborative pharmacy program. The role emphasizes problem solving, accuracy, and excellent service.

The position welcomes candidates with call center and administrative experience, pharmacy exposure, and proficiency in Word, Excel, and Outlook. Remote/hybrid work options and comprehensive benefits are available.

Qualifications

• High school diploma or equivalent required; post-high school training is a plus.
• Candidates should have six months of call center experience.
• Six months of administrative duties experience is preferred.
• Pharmacy or medical experience is desired.
• Proficiency with Word, Excel and Outlook is required.

Responsibilities

• Answer inbound phone calls promptly, courteously, and in compliance with regulations.
• Assist staff with questions and problems.
• Identify and analyze issues and resolve patients' concerns.
• Handle difficult situations with effective resolution.
• Provide floor support and training to new representatives as needed.
• Monitor queues to ensure timely completion.
• Complete history reports.
• Reach out via outbound calls to assist with prescriptions per regulations.
• Support pharmacy tasks: enrollment updates, payments, releasing orders, updating demographics.
• Maintain reporting as requested by management.
• Complete other duties as assigned by management.
• Daily assignments may vary.

Skills

Customer service

Call center experience

Administrative duties

Pharmacy or medical experience

Typing 50 wpm

Multitasking

Team player

Independent worker

Problem solving

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CareTria is seeking a patient support specialist to enhance satisfaction by handling inbound calls and outbound outreach, assisting physicians and patients, and guiding staff in a collaborative pharmacy program. The role emphasizes problem solving, accuracy, and excellent service.

The position welcomes candidates with call center and administrative experience, pharmacy exposure, and proficiency in Word, Excel, and Outlook. Remote/hybrid work options and comprehensive benefits are available.