Remote Clinical Support Specialist I

PHIL, Inc.; United States; Remote; USD 40,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits (medical, dental, vision)

401(k)

Job summary

A health-tech startup is seeking a Clinical Support Associate to provide timely support to healthcare providers and pharmacies. This remote entry-level role involves managing 40-60 inquiries daily in a busy call center. Responsibilities include prescription processing assistance, real-time updates to providers, and effective communication. Ideal candidates will have a Pharmacy Technician license, certification, and experience in the pharmacy sector. The position offers competitive compensation and benefits including health insurance and a 401(k).

Qualifications

• Minimum 2 years of pharmacy technician experience.
• Strong understanding of pharmacy claims processes.
• Skilled in managing multiple digital platforms.

Responsibilities

• Respond to inbound inquiries from providers.
• Support providers with real-time order status updates.
• Triage escalations and resolve urgent issues efficiently.
• Maintain documentation of services provided.

Skills

Customer service skills

Active listening

Professional communication

Use of proprietary pharmacy software

Education

Active Pharmacy Technician Certification Board (PTCB) certification

Active Board of Pharmacy license

Job description

A health-tech startup is seeking a Clinical Support Associate to provide timely support to healthcare providers and pharmacies. This remote entry-level role involves managing 40-60 inquiries daily in a busy call center. Responsibilities include prescription processing assistance, real-time updates to providers, and effective communication. Ideal candidates will have a Pharmacy Technician license, certification, and experience in the pharmacy sector. The position offers competitive compensation and benefits including health insurance and a 401(k).