Clinical Tech Support Specialist - B2B Health SaaS (Remote)

Prompt Health; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential up to 12k

Flexible PTO

Medical, dental, and vision insurance

401k

Company-paid family and medical leave

Job summary

A leading healthcare technology company is seeking a Clinical Technical Support Specialist to assist customers with software inquiries. This role requires 3+ years of customer-facing experience and a clinical background in healthcare. Key responsibilities include responding to inquiries, triaging tickets, and supporting engineering. The ideal candidate should have a strong analytical mindset and exceptional written communication skills. The position offers a competitive salary, bonus potential, and remote/hybrid work options.

Qualifications

• 3+ years of relevant experience in a customer-facing role.
• Experience in a clinical position in a healthcare environment.
• Exceptional written communication skills required.

Responsibilities

• Respond to customer inquiries via email and help desk platform.
• Triage tickets and perform escalations to appropriate teams.
• Develop a deep understanding of product offerings.

Skills

Customer-facing experience

Analytical mindset

Exceptional written communication

Tools

Excel

Job description

A leading healthcare technology company is seeking a Clinical Technical Support Specialist to assist customers with software inquiries. This role requires 3+ years of customer-facing experience and a clinical background in healthcare. Key responsibilities include responding to inquiries, triaging tickets, and supporting engineering. The ideal candidate should have a strong analytical mindset and exceptional written communication skills. The position offers a competitive salary, bonus potential, and remote/hybrid work options.