Remote Clinical Programs Outreach Specialist

RemoteLeads; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Remote work

Contract-to-perm potential

Job summary

RemoteLeads in the United States is seeking a Pharmacy Technician to triage clinical program calls, schedule consultations, and perform outreach to members, prescribers, and pharmacies. You will document activities, monitor queues, and escalate issues as needed while ensuring HIPAA compliance and adherence to SOPs.

Ideal candidates have a licensed pharmacy technician credential, at least 1 year in a clinical healthcare setting, and strong customer service and communication skills.

Qualifications

• Active, unrestricted pharmacy technician license.
• At least 1 year in a clinical pharmacy setting, PBM, health plan, or related healthcare environment.
• At least 1 year of customer service experience with strong listening, relationship-building, written, and verbal communication skills.
• Proficiency with Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Triage clinical program calls, schedule consultations, and conduct outreach to members, prescribers, and pharmacies.
• Document outreach, case activities, interventions, and follow-up actions in applicable systems.
• Monitor outreach queues, pending activities, and escalations to ensure timely program completion and continuity of care.
• Identify, document, and elevate issues requiring resolution.
• Collaborate with internal and external stakeholders to coordinate care and communication.
• Maintain compliance with HIPAA, SOPs, and company policies.
• Stay current on clinical updates and process changes.

Skills

Customer service

Communication

Detail orientation

Analytical ability

Bilingual Spanish

Education

Pharmacy technician license

Tools

Excel

PowerPoint

Confluence

Jira

Tableau

Salesforce

Job description

RemoteLeads in the United States is seeking a Pharmacy Technician to triage clinical program calls, schedule consultations, and perform outreach to members, prescribers, and pharmacies. You will document activities, monitor queues, and escalate issues as needed while ensuring HIPAA compliance and adherence to SOPs.

Ideal candidates have a licensed pharmacy technician credential, at least 1 year in a clinical healthcare setting, and strong customer service and communication skills.