Remote Clinical Operations Lead: Scale Care Delivery

Hey Jane; Baltimore (MD); Remote; USD 135,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Equity

Job summary

Hey Jane is seeking a Clinical Operations Senior Manager to build the roadmap, cadence, and playbooks for scaling our clinical care team across 24+ states. You will partner with clinical, operations, product, and leadership to shape how Clinical Operations functions as we grow.

The role demands strategic leadership, cross‑functional collaboration, and comfort with scheduling systems, EHRs, and data analytics. Competitive annual compensation plus equity is offered.

Qualifications

• 5+ years of experience in clinical operations, clinical leadership, healthcare administration, or related operational role.
• Comfortable working across scheduling, EHR, and other clinical operations systems, and picking up new tools quickly, including AI and data/analytics tools.
• Comfortable owning strategy and structure across multi-state licensing and coverage constraints.

Responsibilities

• Partner on scaling the care model projects and capacity-model support — validating and iterating on the assumptions behind clinic staffing and capacity planning.
• Build and own the operational escalation playbook — covering on‑call, scheduling, and other day‑to‑day operational fires — executed day to day by the Clinical Operations Specialist.
• Help design clinical payroll processes as needed (the Specialist owns ongoing review and approval).
• Own licensing & credentialing prioritization.
• Own the SOP library and the audit/review process, and keep cross‑team training materials current — teams that do the work author their own SOP content.
• Coordinate feature launches so clinic‑facing changes land with clarity to staff.
• Partner with Clinic leadership to recruit, hire, and retain strong clinical team members.

Skills

Clinical operations

Healthcare leadership

Cross-functional collaboration

Strategic thinking

Tools

EHR systems

Analytics tools

AI tools

Job description

Hey Jane is seeking a Clinical Operations Senior Manager to build the roadmap, cadence, and playbooks for scaling our clinical care team across 24+ states. You will partner with clinical, operations, product, and leadership to shape how Clinical Operations functions as we grow.

The role demands strategic leadership, cross‑functional collaboration, and comfort with scheduling systems, EHRs, and data analytics. Competitive annual compensation plus equity is offered.