Remote Clinic Scheduler: Coordinate Care & Appointments

Vail Health Hospital; Annapolis (MD); Remote; USD 27,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical benefits

Dental benefits

Vision benefits

Tuition Assistance

Student loan repayment

Certification reimbursement

Wellbeing reimbursement

Job summary

Vail Health is seeking a Clinic Scheduler to answer incoming calls, field scheduling questions, direct calls to the appropriate parties, take and distribute messages, and schedule appointments.

You will collect patient demographics, use the EHR scheduling software, coordinate appointments with providers and payers, handle faxes and patient portal requests, and uphold HIPAA and Just Culture values.

Qualifications

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Responsibilities

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.
• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.
• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.
• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.
• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.
• Manages electronic requests through drop box and patient portals to schedule appointments.
• Distributes faxes helps manage needed requests.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

Administration experience

Medical office experience

HIPAA compliance knowledge

Tools

EHR scheduling software

Job description

Vail Health is seeking a Clinic Scheduler to answer incoming calls, field scheduling questions, direct calls to the appropriate parties, take and distribute messages, and schedule appointments.

You will collect patient demographics, use the EHR scheduling software, coordinate appointments with providers and payers, handle faxes and patient portal requests, and uphold HIPAA and Just Culture values.