Remote Client Value Architect – EdTech SaaS
Frontline Education
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Benefits offered by this job
Job summary
Frontline Education is seeking a Client Value Partner to manage a portfolio of mid-touch K-12 district clients, employing digital journeys and targeted personal touch to maximize adoption and expansion. You’ll own Net Revenue Retention and Gross Revenue Retention targets while driving renewal and upsell opportunities, collaborating with Sales and Enablement to optimize outcomes.
You will design and execute Gainsight-powered journeys, coordinate with Product and Marketing to refine messaging, and
Qualifications
- 3–5+ years in SaaS customer success, account management, or K12 edtech with expansion success.
- Subject matter expertise in at least one Frontline pillar and working knowledge of others.
- Hands-on experience with Salesforce, Gainsight, marketing automation tools, Power BI, and Office tools.
Responsibilities
- Manage a pooled book of mid-touch K-12 district clients across Frontline pillars.
- Design and execute Gainsight-powered digital journeys for onboarding and adoption.
- Lead renewal strategy and drive expansion opportunities.
- Collaborate with Sales and Enablement to remove barriers and improve revenue retention.
Skills
Tools
Job description
Frontline Education is seeking a Client Value Partner to manage a portfolio of mid-touch K-12 district clients, employing digital journeys and targeted personal touch to maximize adoption and expansion. You’ll own Net Revenue Retention and Gross Revenue Retention targets while driving renewal and upsell opportunities, collaborating with Sales and Enablement to optimize outcomes.
You will design and execute Gainsight-powered journeys, coordinate with Product and Marketing to refine messaging, and
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