Strategic Client Value Partner, K-12 SaaS (Remote)

TrulyHired; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Wellness initiatives

Employee Assistance Program (EAP)

Paid time off

Job summary

Frontline Education is seeking a Client Value Partner who can manage a large portfolio of mid-touch K-12 district clients from a remote USA location. You will blend digital journeys with targeted personal touch, driving onboarding, feature adoption, and expansion opportunities to increase lifetime value.

You will own renewal strategies, chase expansion ARR, and collaborate with product and enablement teams to refine programs and messaging across the Frontline suite.

Qualifications

• 3-5+ years in SaaS customer success, account management, or K12 edtech.
• Strong written and verbal communication skills.
• Subject matter expertise in at least one Frontline pillar and working knowledge of others.
• Hands-on experience with Salesforce, Gainsight, marketing automation tools, Power BI, and Microsoft Office.
• Digital-first mindset with ability to design scalable digital journeys.

Responsibilities

• Own a portfolio of mid-touch districts and drive expansion opportunities.
• Design Gainsight-powered digital journeys to drive onboarding and activation.
• Lead Executive Business Reviews and live engagements to reinforce outcomes.
• Collaborate with Sales/Client Outcomes Partners to close cross-sell opportunities.
• Maintain data integrity in Salesforce, Gainsight, and Confluence.

Job description

Frontline Education is seeking a Client Value Partner who can manage a large portfolio of mid-touch K-12 district clients from a remote USA location. You will blend digital journeys with targeted personal touch, driving onboarding, feature adoption, and expansion opportunities to increase lifetime value.

You will own renewal strategies, chase expansion ARR, and collaborate with product and enablement teams to refine programs and messaging across the Frontline suite.