Strategic Client Success Partner (K-12 EdTech)

Otus; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

20 PTO days per year

5 Sick days per year

16 Holidays per year

12 weeks parental leave

$1,500 Annual Professional Development

401K with match

Work From Home allowance

MacBook Pro + monitor

Company SWAG

Job summary

Otus seeks a Client Experience Partner to manage a portfolio of K-12 districts, driving onboarding, adoption, retention, renewal, and expansion. You will build trusted relationships, protect revenue, and lead strategic client conversations with a focus on retention and growth.

Ideal candidates blend education experience with customer success and SaaS revenue responsibilities, willing to travel up to 40% nationally, reporting to the Manager of Client Experience.

Qualifications

• Experience owning renewals, retention, and expansion with revenue targets.
• Familiarity with CRM, support, or project management tools (Salesforce, HubSpot, Jira).
• Strong communication and relationship-building with educators and admins.

Responsibilities

• Own renewal and retention, forecast renewals, and meet GRR/NRR targets.
• Identify and close upsell and expansion opportunities with sales collaboration.
• Monitor account health and lead mitigation to protect revenue.
• Drive adoption and value by aligning goals to Otus workflows.
• Lead Annual Business Reviews and renewal conversations with clients.
• Track health, adoption trends, risks, and next steps in internal systems.

Skills

SaaS sales

Account management

Customer success

Revenue targets

Communication

Travel up to 40%

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Jira

Intercom

Catalyst

Job description

Otus seeks a Client Experience Partner to manage a portfolio of K-12 districts, driving onboarding, adoption, retention, renewal, and expansion. You will build trusted relationships, protect revenue, and lead strategic client conversations with a focus on retention and growth.

Ideal candidates blend education experience with customer success and SaaS revenue responsibilities, willing to travel up to 40% nationally, reporting to the Manager of Client Experience.