Remote Client Success Partner

1138, Inc; Overland Park (KS); On-site; USD 50,000 - 82,000; Full time

Benefits offered by this job

Flexible PTO

401K with company matching

Comprehensive benefits

Volunteer hours

Job summary

Validity Screening Solutions is seeking a Client Experience Partner to manage client relationships from a remote location. You will handle inquiries, onboard clients, and drive service excellence across top accounts.

You’ll be the trusted advisor, coordinating with internal teams, maintaining CRM records, and seeking opportunities for service enhancements while ensuring high client satisfaction and retention. This role rewards initiative and professional growth.

Qualifications

• Minimum of a high school diploma and two years of relevant experience in a Client service/account management role.
• Exhibit exemplary customer service skills, with internal team members, Clients, and vendors.
• Concise and effective written and verbal communication skills.
• Advanced organizational and time management skills.
• Software savvy and technically adaptable.
• Ability to work in a high-volume, deadline-driven environment.
• Must be able to absorb procedures quickly.
• Maintain the utmost level of professionalism.
• Strong attention to detail and timely follow-up.
• An individual interested in growing with our company and taking on additional projects as needed.

Responsibilities

• Build and maintain strong, long-term relationships with Clients.
• Serve as a trusted advisor by understanding each Client’s goals, challenges, and service needs.
• Conduct regular check-ins, service reviews, and follow-ups to ensure continued satisfaction.
• Identify opportunities for service enhancements, renewals, and account growth.
• Serve as a direct point of contact for 10-20 dedicated accounts.
• Respond promptly and professionally to Client and applicant inquiries via phone, email, or chat.
• Resolve issues efficiently while maintaining a positive, empathetic, and solutions-oriented tone.
• Manage support cases from start to completion, providing regular updates to Clients.
• Work as an effective team member, liaising with others and contributing to the overall success of the Company.
• Maintain accurate records of Client interactions, account and user details, and service activities in the CRM system.
• Track and report on Client activity, service metrics, and satisfaction levels.
• Support onboarding of new Clients, including setup, training, and documentation.
• Assist in developing and improving Client communication materials and service guides.
• Process incoming orders, update status notes, and communicate with Clients when additional information is required.
• Serve as a leading expert, aiding in own self-development by being receptive to industry-specific and Company-specific training, and providing guidance to teammates.
• Perform other duties as assigned.

Skills

Customer service

Account management

Communication

Organization

Technical aptitude

Time management

Attention to detail

Growth mindset

Professionalism

Education

High school diploma

Tools

CRM software

Job description

Validity Screening Solutions is seeking a Client Experience Partner to manage client relationships from a remote location. You will handle inquiries, onboard clients, and drive service excellence across top accounts.

You’ll be the trusted advisor, coordinating with internal teams, maintaining CRM records, and seeking opportunities for service enhancements while ensuring high client satisfaction and retention. This role rewards initiative and professional growth.