Remote Client Support Specialist — Real Estate

Fathomrealty; New Jersey; On-site; USD 20,664 - 27,552; Full time

Job summary

Fathom Realty is seeking a Customer Service Specialist to join our dedicated team. This full-time, remote role offers an excellent entry-level pathway into the real estate and mortgage industry.

You will be the first point of contact for clients, delivering guidance, handling inquiries, and contributing to exceptional service quality. Responsibilities include assisting clients across channels, documenting interactions, and collaborating with colleagues to enhance customer satisfaction while

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Proficiency in using customer service software and tools.
• Excellent problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Positive attitude and a passion for helping others.

Responsibilities

• Assist clients with inquiries via phone, email, and chat
• Provide accurate information about services and procedures
• Resolve client issues promptly and effectively
• Maintain a positive and professional demeanor at all times
• Document client interactions and feedback in the system
• Collaborate with team members to improve service quality
• Participate in training sessions to enhance product knowledge
• Support other departments as needed to ensure client satisfaction

Skills

Communication

Interpersonal skills

Remote work

Problem-solving

Attention to detail

Multitasking/Prioritization

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Fathom Realty is seeking a Customer Service Specialist to join our dedicated team. This full-time, remote role offers an excellent entry-level pathway into the real estate and mortgage industry.

You will be the first point of contact for clients, delivering guidance, handling inquiries, and contributing to exceptional service quality. Responsibilities include assisting clients across channels, documenting interactions, and collaborating with colleagues to enhance customer satisfaction while