Customer Service Representative

Fathomrealty; California; On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly salary

Supportive work environment

Job summary

A prominent real estate firm is seeking a Customer Service Specialist to provide exceptional support in a remote environment. This full-time position is ideal for entry-level candidates eager to grow in the real estate and mortgage industry. Key responsibilities include assisting clients with inquiries, resolving issues, and documenting interactions. Successful candidates will possess strong communication skills and a positive attitude, contributing to outstanding client experiences.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work independently in a remote environment.
• Proficiency in customer service tools is preferred.

Responsibilities

• Assist clients with inquiries via phone, email, and chat.
• Document client interactions and feedback.
• Support other departments as needed.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to work independently

Basic knowledge of real estate or mortgage processes

Education

High school diploma or equivalent

Tools

Customer service software and tools

Job description

About the job Customer Service Representative

Description

Fathom Realty is looking for a Customer Service Specialist to join our dedicated team in Cary. This full-time, remote position offers an excellent opportunity for entry-level candidates eager to kickstart their career in the real estate and mortgage industry.

As a Customer Service Specialist, you will be the first point of contact for our clients, providing exceptional support and guidance to ensure a smooth and satisfactory experience. You will play a crucial role in addressing client inquiries, resolving issues, and enhancing our overall service quality, all while contributing to our mission of delivering outstanding real estate solutions.

We offer a competitive hourly salary , along with a supportive work environment that values professional growth and development.

Responsibilities

• Assist clients with inquiries via phone, email, and chat
• Provide accurate information about services and procedures
• Resolve client issues promptly and effectively
• Maintain a positive and professional demeanor at all times
• Document client interactions and feedback in the system
• Collaborate with team members to improve service quality
• Participate in training sessions to enhance product knowledge
• Support other departments as needed to ensure client satisfaction

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently in a remote environment
• Basic knowledge of real estate or mortgage processes is a plus
• Proficiency in using customer service software and tools
• Excellent problem-solving skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• A positive attitude and a passion for helping others