Remote Customer Support Lead — Real Estate Growth

Property Leads; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k

Medical insurance

Vision insurance

Dental insurance

Job summary

Property Leads is seeking a Customer Support Team Lead to own the day-to-day Support function within our Customer Success group. You will lead the team while also engaging directly with clients, owning response times, quality, and ticket resolution across calls, texts, and emails.

Candidates should have 3+ years in customer support, strong English communication, and experience with CRMs. This role offers remote work across the US and advancement opportunities.

Qualifications

• 3+ years in Customer Support, Customer Service or a related B2B customer-facing function, with a track record of delivering an exceptional customer experience.
• Experience with the real estate industry is preferred.

Responsibilities

• Serve as point person for support-related requests coming through the ticketing platform and incoming calls/texts that come in throughout the day.
• Make sure customers get fast and helpful answers with exceptional customer service.
• Review support communications to make sure the team is meeting a high standard.
• Create simple processes and training to help the team work better.
• Partner with Customer Success, Technology, Refunds and other teams to resolve issues and improve internal processes.

Skills

Communication skills

Customer-focused

Problem solving

Organization

Detail-oriented

Cross-functional collaboration

Tools

CRM software

Reporting tools

Customer-facing technology

Job description

Property Leads is seeking a Customer Support Team Lead to own the day-to-day Support function within our Customer Success group. You will lead the team while also engaging directly with clients, owning response times, quality, and ticket resolution across calls, texts, and emails.

Candidates should have 3+ years in customer support, strong English communication, and experience with CRMs. This role offers remote work across the US and advancement opportunities.