Remote Real Estate Customer Support Specialist

Fathomrealty; Charlotte (NC); On-site; USD 19,286 - 27,552; Full time

Job summary

Fathom Realty is seeking a Customer Service Specialist to join our dedicated team in a remote capacity. This entry-level role offers growth in the real estate and mortgage industry, handling inquiries, providing information, and guiding clients to satisfactory resolutions.

You will work with our clients via phone, email, and chat, maintaining professionalism and documenting interactions. A high school diploma, strong communication skills, and a proactive attitude are essential.

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently in a remote environment
• Basic knowledge of real estate or mortgage processes is a plus
• Proficiency in using customer service software and tools
• Excellent problem-solving skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• A positive attitude and a passion for helping others

Responsibilities

• Assist clients with inquiries via phone, email, and chat
• Provide accurate information about services and procedures
• Resolve client issues promptly and effectively
• Maintain a positive and professional demeanor at all times
• Document client interactions and feedback in the system
• Collaborate with team members to improve service quality
• Participate in training sessions to enhance product knowledge
• Support other departments as needed to ensure client satisfaction

Skills

Communication skills

Interpersonal skills

Remote work

Multitasking

Education

High school diploma

Tools

CRM software

Customer service tools

Job description

Fathom Realty is seeking a Customer Service Specialist to join our dedicated team in a remote capacity. This entry-level role offers growth in the real estate and mortgage industry, handling inquiries, providing information, and guiding clients to satisfactory resolutions.

You will work with our clients via phone, email, and chat, maintaining professionalism and documenting interactions. A high school diploma, strong communication skills, and a proactive attitude are essential.