Customer Support Specialist

Zohorecruit; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

Zohorecruit is seeking a client-focused Customer Support Specialist with real estate transaction coordination experience to deliver onboarding and ongoing support for our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

You will guide new clients through onboarding, respond promptly to inquiries, and act as the main contact for client support.

Qualifications

• Background in real estate, preferably with TC experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and respond promptly to client needs.
• Proficient with CRMs, digital tools, and collaboration platforms.
• Detail-oriented, reliable, and self-motivated.
• 100% remote flexibility.

Responsibilities

• Guide new clients through onboarding, ensuring a smooth platform setup and confident start.
• Promptly respond to early-stage inquiries to build trust and satisfaction.
• Act as the main point of contact for client support, providing timely and accurate assistance.
• Collaborate with internal teams to resolve technical or process-related issues quickly.
• Support sales calls by offering product knowledge and technical context when needed.
• Translate client needs into platform solutions to drive adoption and retention.
• Create and maintain helpful resources (how-to guides, tutorials, FAQs).
• Contribute to the internal knowledge base and content library.

Skills

Real estate knowledge

CRM familiarity

Communication skills

Multitasking

Tools

CRM software

Collaboration tools

Job description

We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

Key Responsibilities:

Guide new clients through onboarding, ensuring a smooth platform setup and confident start

Promptly respond to early-stage inquiries to build trust and satisfaction

Act as the main point of contact for client support, providing timely and accurate assistance

Collaborate with internal teams to resolve technical or process-related issues quickly

Support sales calls by offering product knowledge and technical context when needed

Translate client needs into platform solutions to drive adoption and retention

Create and maintain helpful resources (how-to guides, tutorials, FAQs)

Contribute to the internal knowledge base and content library

Requirements

Background in real estate, preferably with TC experience

Strong written and verbal communication skills

Ability to manage multiple priorities and respond promptly to client needs

Proficient with CRMs, digital tools, and collaboration platforms

Detail-oriented, reliable, and self-motivated

100% remote flexibility

Opportunities for growth and skill development