Remote Real Estate Support & Onboarding Specialist

Zohorecruit

United States

Remote

USD 45,000 - 70,000

Full time

14 days+

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Job summary

Zohorecruit is seeking a client-focused Customer Support Specialist with real estate transaction coordination experience to deliver onboarding and ongoing support for our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

You will guide new clients through onboarding, respond promptly to inquiries, and act as the main contact for client support.

Qualifications

Background in real estate, preferably with TC experience.
Strong written and verbal communication skills.
Ability to manage multiple priorities and respond promptly to client needs.
Proficient with CRMs, digital tools, and collaboration platforms.
Detail-oriented, reliable, and self-motivated.
100% remote flexibility.

Responsibilities

Guide new clients through onboarding, ensuring a smooth platform setup and confident start.
Promptly respond to early-stage inquiries to build trust and satisfaction.
Act as the main point of contact for client support, providing timely and accurate assistance.
Collaborate with internal teams to resolve technical or process-related issues quickly.
Support sales calls by offering product knowledge and technical context when needed.
Translate client needs into platform solutions to drive adoption and retention.
Create and maintain helpful resources (how-to guides, tutorials, FAQs).
Contribute to the internal knowledge base and content library.